Responsibilities
Application Support: Provide technical support for react-based applications, including issue identification, analysis, resolution, and escalation when necessary
Incident Management: Respond to customer inquiries, incidents, and service requests in a timely and professional manner
Monitoring: Proactively monitor application performance and server health, identifying and addressing potential issues before they impact users
Documentation: Create and maintain support documentation, including knowledge base articles and troubleshooting guides
Collaboration: Collaborate with developers and cross-functional teams to resolve complex technical issues
Reporting: Generate and present regular reports on support ticket status and trends to management
Continuous Improvement: Identify opportunities for process improvements, efficiencies, and best practices within the client environment
Customer Communication: Keep customers informed about the status of their support requests and provide guidance on issue resolution
Learning and Growth: Stay updated with the latest technologies and application-specific knowledge
Qualifications
Minimum of 6 years’ experience in supporting react based or moderm microservice based applications
Java Knowledge: Basic understanding of Java or other programming language fundamentals
Problem Solving: Strong problem-solving and troubleshooting skills
Technical Aptitude: Ability to learn quickly and adapt to new technologies
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Communication: Excellent verbal and written communication skills
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Team Player: Ability to work collaboratively in a team environment
Customer Focus: Strong customer service orientation and a desire to help others
Attention to Detail: Thorough and detail-oriented approach to issue resolution
Familiarity with application monitoring tools (e.g., Splunk, Dynatrace,)
Basic understanding of database concepts and SQL
Basic understanding of Microsoft Azure Cloud technology
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