German Speaking Helpdesk

COMPANY PROFILE: Global pharmaceutical leader creating healthcare solutions and diagnostic tests. Its 100,000+ team members drive meaningful health advancements worldwide

Position: German Speaking Helpdesk
Industry: American Pharmaceutical (Fortune 500 Firms)
Location: BGC, Taguig City
✅Salary: P 90,000 (High Basic Salary and with 14 Month Pay)
✅Schedule: Mid-shift (3pm to 12pm)
✅Work Setup: Onsite (1 day work from home after regularization)
✅Note: No Work Experience Required, New Bilingual can apply

JOB REQUIREMENTS:
✨Filipino national who can speak, read, and write in German Language.
✨Bachelor’s degree in any field
✨With SAP/ERP knowledge is an advantage. but not required
✨Customer service background a plus but not required
✨Ready to start ASAP
✨Can speak conversational English

JOB RESPONSIBILITIES:
✔️Serve as main contact between German customers and company’s internal teams.
✔️Monitor the order shipment and check the arrival date and time and update customer via email
✔️Process credits, return authorizations, and debits of German Customers “Online”
✔️Log all customer interactions, like queries, complaints, and feedback to ensure they are supported
✔️Deliver outstanding customer service to German clients and customers
✔️Take on additional tasks as required.

Recruitment Process:
✔️Resume Screening
✔️HR Interview
✔️Behavioral Interview
✔️Final Interview
✔️Language Assessment
✔️Job Offer