With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Rapid Application Development team is continuously expanding. No matter your level of Software Engineer proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace #SoftwareEngineer #Chatbot
Grow together.
You will be responsible to:
Develop and implement new chatbots for our business units along clear functional. requirements and great conversational experiences at different levels of complexity (minor to high)
Extend, adjust and maintain existing solutions by continuously improving conversational flows and intents.
Analysing and understanding business requirements and objectives.
Identifying, evaluating and recommending possible solutions & the best conversational approach.
Experienced with Agile/Scrum/DevSecOps project delivery methods and well-versed with delivering on Sprint basis.
Focusing continuous improvement of operation support.
Support incident production tickets of deployed/live chatbots.
Communicate with colleagues across the world, lead presentations, workshops and trainings.
Ready to embark on the journey? Here’s what we are looking for:
Ability to understand customers’ requirements/problem statements and apply the solutions.
Passion to solve business problems with natural language processing (NLP)
Some experience with coding (Javascript / Python.)
Passion for cloud-based technologies and Artificial Intelligence.
Passion about great customer/conversational experience.
Excellent written and spoken English (copywriting experience is a plus)
Ideally 2+ years of experience in developing enterprise-level chatbots of medium to high level complexity (experience with intelligent chatbots beyond simple FAQ is a plus)
Experience with Google Dialog flow.
Degree in IT or relevant field; M.Sc/BE/MCA is a plus.
Experience in development and operation support.
Experience in Agile delivery environment, life-cycle product support, and troubleshoot and provide solution with Google Dialog flow.
An array of benefits for you:
Flexible Work Guidelines.
Flexible Compensation Structure.
Global Work cultural & opportunities across geographies.
Insurance Benefit – Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.
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