Conducting new hire training, certification programs & refreshers. Reporting training progress & training dashboards to Mgt. Participating in client presentations & demonstrating training capabilities. Responsible for Quality scores, Audit & feedback. Manage the daily activities of T & Q team
Any Graduate with 10+ years of experience in Quality & Training in Call center in In or Outbound process. Must be able to handle training & Call audits. Must have excellent communication in English, Tamil & Hindi. Good in Systems & Excel.
