Telecaller – Customer Service (English + Japanese)

Job Title: Telecaller – Customer Service (English + Japanese)

Company: Kserve BPO

Location: Thane West, Maharashtra – 400604

Work Mode: Onsite (Work from Office)

Shift: Day Shift (06:00 AM to 3:30 PM)

Working Days: Monday to Friday (Saturday & Sunday Off)

Interview Mode: Telephonic (10:00 AM to 4:00 PM, Monday to Friday)

Contact Person: HR Hemlata

Job Description:

Kserve BPO is hiring dynamic and customer-focused professionals for the role of Telecaller – Customer Service. The ideal candidate will be responsible for handling customer interactions via voice calls, emails, and chats, ensuring top-notch service delivery in both English and Japanese.

Key Responsibilities:

Handle inbound and outbound calls professionally in both English and Japanese.

Address customer queries and concerns via email and chat support.

Maintain accurate records of customer interactions.

Deliver excellent customer service to international clients.

Adhere to company protocols and KPIs.

Requirements:

Education: 12th Pass / Graduate

Language Proficiency: Japanese (N1 or N2 level) and fluent in English

Age Limit: 18 to 35 years

Experience:

Fresher or

Minimum 1 year of international BPO experience with voice, email, and chat support

Skills:

Excellent communication skills in English and Japanese

Proficiency in written communication for handling emails/chats

Customer-centric attitude

Ability to work independently and collaboratively

Salary:

Up to ₹40,000/- per month (based on experience and skillset)

Preferred Candidate:

Male candidates with Japanese language proficiency and prior international BPO experience will be given preference.

To Apply:

Kindly contact HR Hemlata during the interview hours mentioned above.