Here’s a polished Job Description (JD) for Telecaller – Appointment Booking for Metropolis Healthcare, based on your requirements and industry standards:
Company: Metropolis Healthcare (Leading Diagnostic Laboratory)
Location: Malad, Mumbai
Openings: 15 – by language segment (see below)
Education:
Graduate (any discipline) or
12th-pass (HSC) with minimum 6 months of telecalling/customer support experience
A Bachelor’s degree in Science is preferred
Experience: Freshers are welcome (graduates), HSC candidates should have at least 6 months relevant experience
Hindi/English: 3 agents
Tamil: 8 agents
Malayalam: 2 agents
Kannada: 2 agents
Excellent reading, writing & speaking skills in the assigned language and basic to intermediate English and Hindi
Handle inbound and outbound calls regarding medical test inquiries
Provide accurate information about tests, packages, and procedures
Assist customers in scheduling and confirming diagnostic appointments
Maintain and update call logs and appointment details in CRM/scheduling system
Follow-up with customers to ensure appointment attendance and feedback
Uphold confidentiality and data protection protocols in line with healthcare regulations
Shifts available:
9:00 AM – 6:00 PM
10:00 AM – 7:00 PM
11:00 AM – 8:00 PM
Weekly Off: 1 rotational day off per week
Salary: Up to ₹16,000 per month (in-hand)
Incentives: Performance-based incentives may apply
Join one of India’s most trusted diagnostic lab chains, with over 115 labs and 1,500+ collection centers nationwide (in.linkedin.com)
Work in a customer-facing role with real purpose in the healthcare space
Flexible shift structure and rotational off-day policy
Opportunity for career growth and role expansion within the organization
Immediate joiners preferred
Interview scheduling will begin soon — share candidate profiles promptly
Positions allocated per language requirement — apply for appropriate slots
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