Technical Support Specialist

Company Overview:

 

Voyance is a healthcare software company based in Irvine, California. The company was founded in 2016 and received FDA approval in 2018. Currently, we have over 3,000 healthcare facilities, including federal organizations, in the US using our software products. Our promise is better health for all.

 

Why Join Voyance?

 

At Voyance, we believe in pushing the boundaries of what’s possible in healthcare technology. By joining our team, you’ll have the opportunity to work with cutting-edge software and contribute to improving healthcare outcomes globally. We offer a competitive salary, a dynamic work environment, and opportunities for growth and advancement.

 

Position Summary:

 

We are seeking a Technical Support Specialist with expertise in both engineering and radiology software to join our team. In this role, you will play a critical role in assisting our clients with technical issues related to our software products. The ideal candidate will have a deep understanding of engineering and radiology software and excellent communication skills to effectively assist our clients.

 

Key Responsibilities:

 

• Provide technical support to clients using engineering and radiology software products.

• Troubleshoot and resolve software issues reported by clients through phone, email, or live chat.

• Collaborate with the development team to escalate complex technical issues and ensure timely resolution.

• Document and track customer interactions and issue resolutions in our system.

• Assist in the creation and updating of support documentation and knowledge base articles.

• Conduct training sessions for clients on how to use our software products effectively.

 

Qualifications:

 

• Proven experience in technical support roles, in the software industry, preferably in healthcare.

• Strong understanding of engineering and radiology software, including familiarity with industry-standard software packages.

• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.

• Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely.

• Ability to work effectively in a fast-paced environment and manage multiple priorities.

• Bachelor’s degree

• English fluency is a must

 

How to Apply:

 

 

If you are passionate about healthcare and have the skills and experience we’re looking for, we’d love to hear from you. Please send your CV to [email protected].