Key Responsibilities:
1. Lead and manage a team of sales agents
2. Achieve sales targets and performance metrics
3. Monitor and analyze sales metrics.
4. Develop and implement sales strategies and process improvements
5. Conduct training and coaching sessions for agents
6. Handle customer escalations and resolve issues
7. Collaborate with clients to understand requirements and preferences
8. Ensure compliance with company policies and procedures
9. Manage team performance, attendance, and productivity
10. Provide feedback and performance evaluations
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