💼 Job Description: Team Leader – Inbound (BPO)
Company: Call 2 Connect
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai – 400064
Job Type: Full-Time | Onsite (Work from Office)
Call 2 Connect is hiring a Team Leader – Inbound to manage daily operations of our inbound process team in Malad West, Mumbai. The ideal candidate must have a minimum of 1 year of experience leading inbound teams in a BPO environment, with strong leadership, customer service, and team management skills.
Supervise and manage a team handling inbound customer calls.
Monitor team performance and ensure SLA compliance.
Coach and mentor team members to improve call quality, efficiency, and customer satisfaction.
Handle escalations and resolve customer concerns promptly and professionally.
Generate and analyze performance reports and present insights to management.
Coordinate with internal departments to streamline service delivery.
Maintain discipline and foster a positive team culture.
Experience: Minimum 1 year as a Team Leader (Inbound BPO process).
Age: 25–35 years.
Education: Graduate in any stream.
Language: Fluent in English & basic Hindi.
Gender: Male & Female – both welcome to apply.
Shift Timing: Day Shift (09:30 AM – 06:30 PM).
Work Days: Monday to Saturday (Sunday Off).
Mode: Face-to-Face
Time: 11:00 AM – 4:00 PM
Venue: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai – 400064
Salary: Up to ₹32,000/month (Negotiable based on experience).
Attractive performance-based incentives.
Annual appraisal & increment policy.
Health Insurance.
Provident Fund (PF), ESI & PT.
Opportunity to lead in a reputed BPO organization.
Day shift with fixed Sunday off.
Growth-oriented and professional work environment.
Comprehensive employee benefits & supportive culture.
Walk in for an interview during the mentioned hours with your updated resume & valid ID proof, or connect with our HR team for more details.
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