Company Profile: This organization is a leading multinational financial institution offering services in finance, shared services, BPO, and digital solutions worldwide. Recognized as one of the Fortune 500 companies, it is known as one of the largest and most respected financial firms globally. As part of its continuous expansion, the company is strengthening its Spanish-speaking operations in Manila.
Position: Spanish Banking Helpdesk Associate
Industry: Global Banking and Financial Services
Headquarters: US-Based International Financial Company
Location: Taguig City
Salary: Php 70,000 – Php 85,000
Work Schedule: Night Shift
Work Setup: Onsite
BENEFITS:
✔️ Retirement benefits provided monthly
✔️ HMO coverage for up to three dependents fully paid by the company
✔️ Stable and long-term career opportunity
✔️ Competitive and above-market salary package
✔️ Various leave credits for personal and special occasions
✔️ Performance-based leave approvals
✔️ Attractive global compensation and benefits
✔️ Access to onsite facilities for wellness, fitness, entertainment, and relaxation
✔️ Company-provided shuttle service
✔️ Night differential pay
✔️ Awarded as one of the Best Workplaces in the Philippines
JOB REQUIREMENTS:
✔️ Open to Filipino candidates who can speak conversational to fluent Spanish
✔️ Fresh graduates and applicants without work experience are welcome to apply
✔️ Open to Spanish nationals and foreign candidates with permanent visas
✔️ Customer service or CSR background is an advantage but not required
✔️ Candidates who completed at least two years in college are accepted
✔️ Associate degree holders are welcome to apply
✔️ No prior Spanish bilingual work experience required as long as the candidate can communicate effectively in Spanish
✔️ Willing to handle customer support and banking-related inquiries
✔️ Open to career starters and career shifters with good Spanish communication skills
JOB RESPONSIBILITIES:
✔️ Handle inbound calls, emails, and chat inquiries from Spanish-speaking clients in the US
✔️ Assist customers with information regarding bank branches, schedules, banking services, and fund transfers
✔️ Support clients with account opening concerns, card requests, and basic banking assistance
✔️ Respond to inquiries related to account balances, duplicate charges, and bank documentation
✔️ Escalate complicated concerns such as fraud cases and specialized requests to the appropriate team
RECRUITMENT PROCESS:
✔️ Resume Screening
✔️ Online Assessment
✔️ HR Interview
✔️ Final Interview with Situational Questions
✔️ Job Offer
✔️ Onboarding / Start Date
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