Manage the Renewal campaigns and meet desired outcomes from each Telecaller
Deliver expected renewals as per Day-on-Day plan from each Team Leader &
Telecaller
Assign exclusive portfolio at a Telecaller level and track portfolio performance
Observe Zonal level & Channel Level portfolio performance.
Enrich customer interactions through continuous training & upskilling of Telecallers
Listen to customer calls daily, contact them and derive insights for redefining scripts
Strategic Governance cadence with RNLIC SPOCs, TLs and callers (wherever required)
Drive rewards on efforts schemes on periodic basis with growing spread of success
Arrest the attrition at Tele caller and Team leader level, focus on long term service
Define dialler logic, improve contact ratio with various solutions and capture all
customer interactions in CRM, ensure high conversion from interested cases
Participate in improving Quality, Accuracy and Productivity of Telecallers.
Design & execute communication and market information for teams
Generate leads for new business opportunity from interested customers
Innovative ways to product positioning and reimagining the customer engagement
process for proactively arresting lapsation (including digital communications)
Co-ordinate with BIU to run analytics for early warning indicators
Customer centric and deliver High Net Promoter Score
Provide information on procuring funds from alternate options/ sources available
with banks/institutions,
Share the knowledge and comparative analysis of our fund management vs mutual
fund house operations,
Analyse customers portfolio opportunity by gathering information based on
closed/open ended specific questions, Generate Leads for upsell and cross sell
opportunities,
Get rewarded basis portfolios performance on Persistency, Renewals, S2S and S2R
leads.
High Value Premium Customer and Advisor Management
Key Performance Indicators
Ulip and Non Ulip Renewal Tracking MTD & Daywise
Actual vs Expected Renewal ratio
Data Enrichment & Service
Lead Generation
Qualification Graduate/MBA
Technical Competencies Knowledge of Life Insurance Business and Operational processes
Contact Center Management (Vendor Management)
Experience in execution of campaigns and dialler management
Cross Functional Team Experience and Leadership Skills
Proficient in Ms Excel, Word and PPT
Behavioural Competencies Execution & Communication Skills
Process Driven & Customer Centric
Stakeholder management
High degree of comfort with continuous change
Experience 8 -10 years of Experience in BFSI Industry – Preferred Life Insurance
Experience in ULIP and Traditional Products
Experience in Portfolio Management, Mutual Funds and ULIP Cross Sell as it would be
a right match with our domain/circumstances.
Experience in enhancing the existing relationship with customers at time of
renewals/Earlier, digital adoption for future premium payments at ease,
JOB FUNCTION:Banks/Insurance/Financial Services
INDUSTRY:Insurance
SPECIALIZATION:Life insurance
QUALIFICATION:
Any Graduate
EMPLOYMENT TYPE:Full Time
ABOUT HIRING COMPANY
COMPANY:reliance nippon life insurance company limited
CONTACT DETAILS:9147086608
EXECUTIVE NAME:Moumita Chowdhury
INDUSTRYBanking, Financial Services & Insurance (Other Banking, Financial Services & Insurance)
COMPANY TURNOVER1 – 100 Crores
COMPANY SIZE1 – 10 Employees
