Senior IT Support Engineer

Job Description

About Us

TRL is a social enterprise and global centre for innovation in transport and mobility. We are on a mission to create cleaner, more efficient, and universally accessible transportation. We believe that safe, reliable transport should be a right for everyone, regardless of their background.

TRL is a diverse and inclusive community of passionate individuals committed to changing the way the world moves. We know that true innovation thrives in an environment where every voice is heard and respected. That’s why we offer a diverse and inclusive workplace, and flexible working arrangements from day one, ensuring that you can balance your work and life seamlessly, whether through working part-time, flexible hours, hybrid working or job share.

TRL offers a competitive salary, 18 days of annual leave along with additional sick-cum-casual leave. The Employee shall also be eligible for medical insurance cover, personal accident insurance cover and life insurance cover (x 3 basic salary) during their employment with the company, free of cost.

About the Role

Join our dynamic team as an IT Support and Systems Engineer, where your primary role is to provide comprehensive IT services, including system maintenance, user support with a focus on Microsoft-based systems, while also assisting in IT security, requiring strong teamwork, communication, and problem-solving skills.

You will work with the Head of IT to develop and maintain systems to meet business requirements and to provide user and hardware support. A secondary role will be to assist the IT Security Manager.

The successful candidate will be based at TRL Headquarters in Kochi in Kerala, India with hybrid working arrangements. The working day will be based on UK business hours.

Key Duties / Responsibilities

Maintain and support business systems and corporate applications

Provide remote user support including hardware

Take responsibility for and lead IT projects as required

Take responsibility for, manage and monitor Microsoft Teams

Identify and suggest solutions for business needs

Provide technical assurance to IT projects as needed

Assist with the administration of IT security systems

Produce regular status reports

Manage and maintain the enterprise backup systems

To support research project requirements where appropriate

Skills & Experience

Team working ability with excellent verbal and written communication skills

Ability to prioritise and manage multiple work streams with attention to detail

Strong interpersonal communication skills across all levels within the business

Business-focussed (not technology driven)

Reliable and motivated with the ability to think innovatively and work on own initiative whilst remaining a team player

Proficient in the following:

Microsoft 365 and Azure including administrative tasks (Teams, SharePoint, Intune)

Knowledge of networks, network storage systems and backup solutions

User 1st and 2nd line support

Computer hardware support

Active Directory management

Virtualisation and Exchange

Windows Client support

Scripting (PowerShell and VBS)

Backup and Storage Systems

Microsoft Project and IT Security products and processes would be an advantage.

If you’re ready to contribute your IT skills and services to a dynamic organisation and drive impactful decision-making, we encourage you to apply today.

More Info

JOB TYPE

Permanent Job

INDUSTRY

Other

FUNCTION

technology