Quality Analyst – BPO (Sales Experience)

Job Title: Quality Analyst – BPO (Sales Experience)
Company: Call 2 Connect
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai – 400064, Maharashtra
Job Type: Full-time | Work from Office (Onsite)

Job Summary:

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

Key Responsibilities:

• Monitor and evaluate inbound/outbound sales calls and processes.

• Ensure compliance with quality and sales guidelines.

• Identify training needs and recommend process improvements.

• Provide constructive feedback and coaching to sales agents.

• Prepare daily/weekly/monthly quality reports and audits.

• Collaborate with team leaders and trainers to enhance agent performance.

• Ensure customer satisfaction benchmarks are consistently met.

Candidate Requirements:

• Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales

• Age Limit: 25 to 35 years

• Education: Graduate (any stream)

• Language: Fluent in English & Basic Hindi

• Gender: Male & Female – Both eligible

• Shift Timing: Day Shift (09:30 AM – 06:30 PM)

• Work Days: Monday to Saturday (Sunday Off)

Interview Details:

• Mode: Face-to-Face

• Time: 11:00 AM to 4:00 PM

• Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai – 400064, Maharashtra

Salary & Benefits:

• Salary: Up to ₹35,000/month (Negotiable based on experience)

• Incentives: Performance-based incentives

• Annual Increment & Appraisal Policy

• Health Insurance

• Provident Fund (PF), ESI & PT

Why Join Us?

• Be part of a reputed BPO in the insurance & sales domain

• Opportunity to work in a quality-focused, performance-driven environment

• Fixed day shift and weekly Sunday off

• Supportive leadership and career development opportunities

How to Apply:
Walk in for an interview during the mentioned time or contact the HR team for more details. Don’t forget to bring your updated resume and valid ID.