Job Title
Customer Support Executive – US Healthcare (Inbound Voice)
– Location
Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)
Shift & Schedule
– Night Shift aligned with U.S. time zones
– Days Off: Fixed weekends – Saturday & Sunday
– Rotation: Monday to Friday workweek
About the Role
As a part of our US healthcare support team, you will:
– Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
– Resolve queries professionally and accurately, ensuring timely issue resolution.
– Listen actively, empathize, and provide clear, personalized support.
– Strive for exceptional customer satisfaction in every interaction
Requirements
– Strong communication skills in English (verbal & written), preferably US accent-neutral.
– Minimum 12th pass; graduation or diploma is a plus.
– Comfortable working night shifts in U.S. time zones.
– Preferred: Fresher/Prior experience in inbound voice support, especially in international/US healthcare.
Compensation & Benefits
– In-hand Salary: ₹13,800–₹17,800 per month
– Travel Allowance + Subsidized Meals
– Free Cab Drop after night shift
– Attendance Bonus: ₹1,000 per month
– Annual Performance Bonus: Up to ₹15,000
– PF & ESI coverage
