We are looking for a detail-oriented and empathetic Live Chat Support Specialist to join our customer support team. In this role, you will be the first point of contact for customers seeking assistance via live chat. You will provide real-time solutions, product or service information, and ensure a seamless and positive customer experience.
Respond promptly to customer inquiries through live chat and other communication channels as needed (email, ticketing system).
Identify customer needs and assist them with using products or services.
Troubleshoot issues and provide accurate, valid, and complete information using the right tools and resources.
Escalate complex queries or unresolved issues to the appropriate departments.
Maintain a high level of professionalism, empathy, and customer satisfaction.
Document interactions and maintain up-to-date customer records in CRM systems.
Suggest improvements to processes, FAQs, and support documentation.
High school diploma or equivalent (Bachelor’s degree preferred).
Proven customer service or support experience, ideally in a live chat environment.
Excellent written communication skills with strong attention to detail.
Tech-savvy and able to learn new software systems quickly.
Ability to multitask, prioritize, and manage time effectively.
Experience with CRM or live chat software (e.g., Zendesk, Intercom, LiveChat) is a plus.
