IT Support Technician

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands – Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion.

Booking Holdings Bengaluru is a Center of Excellence based in Bengaluru, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.

Job Overview

As part of our Booking Holdings India team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

We believe that the passion and talent of our people is our strength – it is what drives us towards outstanding performance. We offer a dynamic, motivating and sophisticated work environment. We are eager to provide everyone the opportunity to learn, and develop skills in a truly world leading security practice. Our culture is open, innovative and performance orientated.

As we are looking to build our IT Support team to drive our strategy, you will be a part of a new and exciting transformation, giving you a unique opportunity to excel and make your impact on the organization. We are looking for quality focused IT Support Technicians who wish to immerse themselves into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team.

What You’ll Be Doing:

• Provide technical support to all employees of Booking.com face to face and remote through phone, chat and email.

• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user.

• Carry out local onsite maintenance tasks

• Liaise with local stakeholders upon needs to guarantee the regular running of business operations

• Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution.

• Display knowledge of our internal organization by finding the right person that can assist in solving the issue.

• Balance and prioritize multiple tasks from different sizes and business importance.

• Document and contribute to the knowledge base.

• Prepare computer hardware

• Provide administrative maintenance on user accounts

• Engage in interaction to resolve issues together with the team.

• Contribute to Booking Holdings growth through interviewing, on-boarding, or other recruitment efforts if requested.

• Flexi work per policy (currently 1 day per week is remote)
  
  
  

What You’ll Bring:

• 3 to 6 years of experience including providing first line IT technical support.

• Bachelor’s degree or Diploma in a relevant field

• Advanced troubleshooting experience both on site and remote.

• Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications.

• Experience with SCCM, JAMF/Casper suite for imaging.

• Experience with mobile devices: phones and tablets.

• Knowledge of Microsoft Office suite and Google Suite in an enterprise environment.

• Understanding of and experience with Active Directory and Windows Server usage, AD Domains, DNS service, DHCP service.

• Understanding of and experience with TCP-IP, LAN, WAN, Internet explorer and/or Chrome browser.

• Experience with PC and Laptop’s hardware troubleshooting in an enterprise environment: both Mac and Windows.

• Experience troubleshooting standalone and network printers.

• Experience with any ticketing system.

• Outstanding communication skills in English (written and verbal).

• Team player and ability to work independently with limited supervision.

• Highly disciplined and motivated: a self-starter who is able to both work independently and as a member of the team

• Motivated and happy to work in a fast paced environment

• Able to navigate ambiguities and drive for process improvement

• Constantly demonstrates ownership and proactiveness in seeking to improve and optimize in anything related to their and their team’s work.

• Business Awareness and ability to prioritize decisions in favor of the business.

• Ability to work in shifts as we scale up to support global internal employees.
  
  
  

About BKNG

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:

Booking.com

KAYAK

priceline

agoda

Rentalcars.com

OpenTable

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email

reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/SO

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.

Thank you

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.