Job Role: German IT help Desk/ German Service Desk
Exp Level: 2+Years
Work Location: Bangalore
Work Mode: Work from office from day one
If interested, please share your resume to manisha.mittal@itcinfotech.com with below details along with resume.
Total years of experience-
Mobile number-
Notice period –
Current CTC –
Expected CTC –
Are you fine to relocate to Bangalore (Y/N) –
Do you have experience in SD (service desk) , troubleshooting and ticketing tool-
Along with English , do you know German or any other language-
what is the level of proficiency (A1/A2/ B1/B2/C1/C2)-
JD is below.
- Overall, 2- 3 years of work experience in technical support environment
- Understanding of Windows Active directory to troubleshoot issues related to Account administration & access
- Good knowledge of O365 support – Outlook, Intune, OneDrive, MFA configuration & troubleshooting
- Understanding of Windows OS support activities like startup issues, memory & disk utilization
- Understanding of printer functionalities
- Understanding of different hardware and OS (Desktop, Laptop)
- Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues
- Knowledge in networking issues (like connecting to internet, network etc.)
- Understanding of VPN connectivity & troubleshooting
- Provide Level 1 support for end user issues and convey resolutions to end user queries
- Properly escalate unresolved queries to the next level of support
- Log, Track, Route, and redirect problems to the correct resources
- Single point of contact for the end users related to Issues/Requests
- Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
- Provide Remote resolution to issues/queries where applicable
- Ensure proper recording, documentation, and closure
- Has experience in working with ITSM based ticketing tools (Service Now)
- Ability to multitask in critical situations and provide Proactive and Predictive support
- Proficient in Spanish language and excellent ability to understand and converse with International Client.
