Company Profile: Australian Company helping global brands to promote the products and service worldwide in different platforms. This company is one of the fastest growing firms and very well known in the online advertising industry to create any brands globally and to share content in online platforms to gain visitors.
✅Position: German Helpdesk Support
✅Industry: Contact Center
✅Location: Laguna
✅Schedule: Mid-shift
✅Salary: Php 90,000
✅Work Set up: Onsite
Job Requirements:
✨Filipino national can speak, read and write in German – Conversational
✨Bachelor’s degree of any course or Undergraduates are open to apply
✨Has customer background is a plus but not required
✨Open to career shifter; Technical Support or IT experience is a plus
✨Amenable to work onsite
✨Can Start ASAP
Job Responsibilities:
✅Technical Support: Provide first-level assistance by troubleshooting and resolving hardware and software issues, while monitoring systems, networks, and cloud services to prevent potential problems.
✅Incident Management: Investigate and address incidents, determine root causes, and escalate when necessary, ensuring all cases are properly logged and tracked.
✅Customer Support: Maintain a professional and positive customer experience, and use feedback to improve service quality.
✅Administrative Tasks: Handle user account setup, mailbox configuration, group administration, and maintain accurate documentation for both users and IT teams.
Recruitment Process (Online)
✅Resume Screening
✅HR Interview
✅Language Assessment
✅Final Interview
✅Client Interview
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