Customer Support & Cross-Sales Executive

📢 Job Title: Customer Support & Cross-Sales Executive

Company: Kotak Life Insurance
Location:

• Interview Location: Mindspace, Malad, Mumbai

• Work Location: Raheja Titanium, Western Urban Rd, Geetanjali Railway Colony, Ram Nagar, Goregaon, Mumbai – 400063

🔹 Role Overview:

We are hiring dynamic and customer-focused professionals for Kotak Life Insurance’s Customer Support & Cross-Sales Process. This role involves no cold calling – all interactions are with existing customers.

🎯 Key Responsibilities:

• Handle inbound and outbound calls from/to existing Kotak Life Insurance policyholders.

• Resolve customer queries and concerns related to their current life insurance policies.

• Identify customer needs and upsell additional life insurance products based on eligibility and suitability.

• Maintain high customer satisfaction while achieving monthly sales/cross-sell targets.

• Build long-term rapport and act as a trusted advisor to the customer base.

✅ Eligibility Criteria:

• Experience: Minimum 6 months of work experience in telesales, customer support, or the insurance/financial services industry.

• Freshers: Graduate freshers with excellent communication and sales aptitude may also apply.

• Skills Required:

  • Strong communication skills in Hindi and English

  • Sales-oriented and customer-centric mindset

  • Confidence, energy, and the ability to build rapport quickly

💰 Salary & Benefits:

• In-Hand Salary: ₹17,000 per month

• Incentives: Attractive performance-based incentives provided on meeting targets

🕘 Shift Timings & Work Schedule:

• Shift: Regular day shift

• Weekly Off: Sunday fixed off or rotational week off (as per company policy)

🎯 Why Join Kotak Life Insurance?

• Work with one of India’s most trusted financial brands

• No cold calling – sell to existing, warm customer base

• Grow in a structured career path in financial services

• Supportive team environment and professional development opportunities

📤 Apply Now:

Immediate interviews ongoing!
If you’re based in Mumbai and meet the criteria, kindly share your updated resume immediately with Sr. HR.

Perfect for candidates who are:

✔ Looking for stability in the insurance/financial services sector
✔ Comfortable with calling and upselling
✔ Fluent in Hindi and English
✔ Located in Mumbai or nearby suburbs

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