Quality Analyst

💼 Job Description: Quality Analyst – BPO (Sales Experience)

Company: Call 2 Connect
Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai – 400064
Job Type: Full-Time | Onsite (Work from Office)

📝 Job Summary

Call 2 Connect is hiring an experienced Quality Analyst with strong exposure to sales processes in a BPO setup. The role involves monitoring & evaluating agent performance, ensuring adherence to quality standards, and driving continuous improvements in service delivery.

📌 Key Responsibilities

• Monitor & evaluate inbound/outbound sales calls and processes.

• Ensure compliance with sales & quality guidelines.

• Identify training needs and recommend process improvements.

• Provide constructive feedback & coaching to agents.

• Prepare daily/weekly/monthly audit & quality reports.

• Collaborate with team leaders & trainers to boost performance.

• Ensure customer satisfaction benchmarks are achieved.

🎯 Candidate Requirements

• Experience: Min. 1 year as a Quality Analyst in a BPO (sales preferred).

• Age: 25–35 years.

• Education: Graduate (any discipline).

• Language: Fluent in English & basic Hindi.

• Gender: Open to Male & Female candidates.

• Shift: Day Shift (09:30 AM – 06:30 PM).

• Work Days: Monday–Saturday (Sunday off).

📍 Interview Details

• Mode: Face-to-Face

• Time: 11:00 AM – 4:00 PM

• Venue: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (W), Mumbai – 400064

💰 Salary & Benefits

• Salary: Up to ₹35,000/month (Negotiable)

• Performance-based incentives

• Annual increment & appraisal policy

• Health Insurance

• PF, PT & ESI

🌟 Why Join Call 2 Connect?

• Reputed BPO in insurance & sales domain

• Fixed day shift with weekly Sunday off

• Supportive leadership & employee-friendly culture

• Career growth opportunities with regular performance reviews

👉 Walk in for an interview at the above venue with your updated resume & valid ID, or connect with our HR team for more details.