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The Customer Service Representative plays a key role in ensuring positive interactions and satisfaction for our customers. As the first point of contact for inquiries, concerns, and support requests, you will be responsible for delivering prompt, courteous, and effective assistance to our customers. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, we encourage you to apply for this position.

Key Responsibilities:

  1. Customer Interaction:

    • Handle inbound and outbound customer inquiries via phone, email, chat, and social media channels.
    • Provide timely and accurate information, assistance, and support to customers regarding product/service inquiries, orders, billing, account management, and technical issues.
    • Resolve customer complaints, issues, and escalations in a professional and courteous manner, ensuring customer satisfaction and retention.
  2. Order Processing and Management:

    • Process customer orders, returns, and exchanges accurately and efficiently, following established procedures and guidelines.
    • Coordinate with internal teams, including sales, logistics, and finance, to ensure timely order fulfillment and resolution of customer issues.
    • Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system.
  3. Product Knowledge and Training:

    • Develop a thorough understanding of our products/services, features, pricing, and policies to effectively assist customers and address their needs.
    • Stay informed about product/service updates, promotions, and changes to provide accurate and up-to-date information to customers.
    • Participate in ongoing training and professional development programs to enhance product knowledge and customer service skills.
  4. Team Collaboration:

    • Collaborate with cross-functional teams, including sales, marketing, and product development, to share customer feedback, insights, and trends.
    • Provide input and suggestions for process improvements, product enhancements, and customer service initiatives to enhance the overall customer experience.

Requirements:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Proven experience in customer service, call center, or related field.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Proficiency in using CRM software, Microsoft Office suite, and other customer service tools.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth and advancement within the company.
  • Ongoing training and professional development programs.
  • Supportive and collaborative work environment with a diverse team.
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How to Apply: Note: This is position is also available for all candidates who reside in QATAR, UAE, KSA,OMAN, BAHRAIN and KUWAIT for eligibility.

If you are a customer-focused individual with strong communication skills and a passion for delivering exceptional service, we invite you to apply for the Customer Service Representative position at [Your Company Name]. Please submit your resume and a cover letter outlining your qualifications and relevant experience to [email address]. Please include “Customer Service Representative Application” in the subject line of your email. We look forward to hearing from you!

Work Level
Fresher
Employment Type
Part Time
Elevance Health, Inc.
View profile
Industry
Hospital / Health Care / Pharma
Location
Qatar