1. Familiar with customer service workflow, guide and supervise the daily customer service work of outsourced customer service.
2. Regularly organize outsourcing customer service business knowledge according to the training plan within the department.
3. Online inspection of outsourced customer service responses, online and off-line groups to assist outsourced customer service to solve difficult problems.
4. Assist outsourced customer service to use flexible discourse to appease and solve customer problems, and get user satisfaction and recognition in the process.
5. Be able to face problems and customers with a better mindset, have better emotional intelligence and emotions to solve customer problems.
1. 1-2 years of mature customer service experience, excellent sports handicapping knowledge, understanding of e-sports, lottery related, experience in sports handicapping is preferred.
2. Have excellent professional ability and professional quality, can use basic office software, typing 50 words/minute, strong execution.
3. with strong communication skills, organizational and coordination skills and problem-solving skills, able to withstand a certain amount of work pressure.