Portuguese Technical Support Representative

COMPANY PROFILE: The company is a global provider of technology services and digital solutions, supporting clients across various industries such as IT, finance, manufacturing, and healthcare. It offers end-to-end services including IT support, consulting, software development, and digital transformation. With offices in multiple countries and a strong focus on innovation, the company is committed to helping businesses improve efficiency and enhance customer experience through technology.

Position: Portuguese Technical Support Representative
Company Industry: BPO / IT Services
Work Location: Pasay City, Philippines
Salary: Php 80,000
Work Schedule: Shifting schedule
Work Set-up: Temporary WFH, 1–2 Months Onsite training (Subject to future full onsite requirement)

JOB REQUIREMENTS:
✔️ Brazilian National who are currently residing in the Philippines
✔️ Good communication skills in English and Portuguese (both written and spoken).
✔️ Bachelor’s degree or vocational in IT-related courses is a plus
✔️ With background in IT or technical support is a plus.
✔️ Basic knowledge of hardware, software, and networking
✔️ Familiarity with PC troubleshooting and applications like Outlook is an advantage
✔️ Willingness to handle multiple calls daily
✔️ Previous BPO technical support experience required

JOB RESPONSIBILITIES:
➤ Provide customer and technical support to end-users in English and Portuguese.
➤ Troubleshoot and fix software, hardware, and account-related issues.
➤ Follow standard support procedures when responding to user concerns.
➤ Record and update all incidents accurately in the tracking system.
➤ Handle multiple calls or tickets as needed.

RECRUITMENT PROCESS (ONLINE PROCESS):
✦ Vendor submits resumes
✦ CV review
✦ Initial interview
✦ Language assessment
✦ Final interview